* Privacy Statement: We do not sell, rent, give, or exchange our customers information with any other parties. If you fill out a form anywhere on our site, that information is for our use only.

* If you place a credit card order through our site, the credit card information is never seen by us. The information is encrypted on a secure server by the credit card processing company we work with. At no time do we or anyone else have access to the information.

* Refund Policy:  Since patterns are printed materials and can be easily duplicated no refunds are available. If however you receive a pattern that is incomplete, contact us and we will immediately provide you with the pages needed to complete your pattern. This can be done by fax, email, or US mail.